Returns, Refunds, and Exchanges Policy
We accept returns, refunds, and exchanges within 15 days of receiving your package. To initiate the process, please kindly email us at maralecollections@gmail.com
Please do not send any parcels back without first contacting us.
For a return or exchange to be approved, all items must be:
Unworn, unused, and unwashed
In their original condition with all tags attached
Once your return is received and inspected, if it meets the above criteria, your refund will be processed within 5 business days to your original method of payment.
In the case of an exchange, we are happy to send out a replacement once the return is approved under the same conditions.
Please note:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
We are not liable for any parcels lost, stolen, or unclaimed. We highly recommend using a tracked shipping service to ensure safe delivery.
Thank you for your understanding and support!